Order Process:
Once you login, click on one of
the icons in the list.
·
Use the links to
perform the tasks needed.
·
Request
estimates
·
Quickly Order
items “ORDER Online”
·
Upload Files
securely with “SEND a file”
·
Review Order
Progress, History and Account Information
ORDER Online
using drop down lists to narrow your search for the item you are looking for.
Or you can choose an item from
the side bar on the left of the screen.
There is also a keyword search box to quickly type in
your form number or a brief description.
Once you see the item you want
to order, click on the picture or the Place an Order link.
Fill in the information
requested in the fields provided. If your form is a design on line item, you
will see an on screen preview at the bottom of the screen. You can click to
enlarge this preview to double check your order. A pdf
proof is also available to download and view.
·
NOTE: If you
receive a Pop Up message on your explorer bar, right click the message to allow
the document to open adobe acrobat to view the file. You may want to ask your
system administrator with questions about how to always allow pop ups from
ceprint.com.
After you review your proof and
it is approved, click Add to Your Order.
You can continue shopping by clicking add to this order. You can also go back
and Make Changes or Remove this item.
In the shopping cart, there are
5 tabs for you to use.
1. Specifications: Lists the item details and allow you to Remove the item or Make Changes.
2. Status: Gives details about the progress of your order with
activity dates listed.
3. Proofs: If we’ve sent you a proof for this item, you will
find all of the files and activity dates here.
4. Files: If your item was designed on-line. You can visit
this area to review the preview jpeg and pdf proof
images created.
5. Job
Journal: This creates correspondence
between you and CEP. Questions or comments pertaining to this form will be
listed here.
After you are finished shopping,
scroll down to complete your order. Make changes to bill and ship to addresses
if necessary and complete the checkout process.
Click Submit Your Order Now to send us the order to process. Once the
order is submitted, it may go to your supervisor for the final approval
process. If this is the case, your supervisor will be able to make changes or
remove items as stated above.
Supervisor approval process:
·
Approvers
receive an email of the order prior to CEP.
·
Use the Click
here to view link at the bottom of the order.
·
Each item has a Make Changes link for access to change
information, such as quantity and mis-spellings, etc.
·
Job Journal can
be used to make notes about the order that will be sent to CEP as well as the
person who placed the order.
·
Billing and
Shipping information can also be revised.
·
There is an
approver comment section to list any changes made or notes that you want to
keep on file for the approval process.
·
You can approve
the order, save the order for later review or Cancel the order using the
buttons provided.
·
Once the order
is approved, no further changes can be made and CEP receives the order for
processing. (Note: Submitting the order creates the actual production file used
for printing. Further changes cannot be made without going through our type
department.)
Order completion process:
·
When you order
is shipped, any applicable freight charges will be added along with the
tracking number information.
·
Job Journal may
be used in place of the tracking area for additional comments about the order.
·
You will receive
an email notification that the order has been shipped.
·
Price, sales tax
and freight will be listed for your records.
·
If you chose to
be invoiced, you will receive an original invoice in the mail within a few days
of your shipment.
Credit Card Payments: (Visa, Mastercard & American Express)
·
If you chose to
pay by credit card, this option will be shown on the invoice sent via email.
·
Use the Pay Now
by Credit Card icon to enter your required information.
·
We use
Authorize.net to securely handle your credit card transactions (we never see
your number nor have access to that information).
·
You will receive
a confirmation of payment through email.
Repeat orders:
·
By using the Online Print Center area, you can review your orders in process, orders
pending approval and completed orders.
·
Completed orders
can be selected to bring up the order you placed previously.
·
On the
Specifications tab, you will see a reorder button. This eliminates the need to
re-key information.
